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Testing the SERVQUAL scale in the passenger port industry: a confirmatory study

雑誌名 Maritime policy & management
出版社 Taylor ＆ Francis
巻号 Vol.35 No.5
筆者・編者・翻訳者 Angelos Pantouvakis, Constantinos Chlomoudis, Athanassios Dimas
記事概要

Introduction
Short sea and ferries industry
Literature review
The dimensions of the SERVQUAL Model
Hypotheses formation
Methodology
Conclusions

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