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Service quality and satisfaction measurements in Nigerian ports: an exploration

雑誌名 Maritime policy & management
出版社 Taylor ＆ Francis
巻号 Vol.34 No.4
筆者・編者・翻訳者 Chinonye Ugboma, Innocent C. Ogwude, Ogochukwu Ugboma, Kenneth Nnadi
記事概要

Introduction
Literature review
Research methodology
Discussion of findings
Quality expectations
Quality perceptions
Gap scores analysis of the attributes of service quality measured
Conclusion

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